Individual ProviderOne (IPOne) is the online, electronic payment system that allows Individual Providers to submit timesheets, receive pay for hours worked for in-home clients, and allows providers to manage your Medicaid claims.
Are you a new IP or just need a refresher? For training to use IPOne, call the call center to schedule a training session. See the Call Center tab for contact information.
Note: This information is only intended for providers represented by SEIU Healthcare 775NW and non-members who are contracted individual providers.
The transition to the Consumer Directed Employer (CDE) program has been completed. All individual providers who wish to provide services to DSHS clients must be hired by the CDE.
Please note: Hours worked prior to transition to CDE should be submitted timely to PPL.
As of August 1st 2022, PPL Call Center hours are Monday thru Friday from 8a.m. to 5p.m.
Effective on July 1st 2022, time submission will only be available by using the WAIPONE Portal or by calling the IPOne Call Center. IVR, Time4Care Mobile App, and paper timesheets will no longer be available to submit your time.
IPOne will be offline between 10:00 PM PDT, Saturday Feb 4, 2023, and 4:00 AM PDT Sunday Feb 5, 2023, while server maintenance is performed. We apologize for any inconvenience this may cause.
Paper checks will end after Posting Date 7/15/2022. Providers who receive paper checks will need to update their payment preference to direct deposit by 7/1/2022 to avoid being defaulted to ADP Wisely card for any posting dates after 7/15/2022.
Tips (for more Hints & Tips, click here)
- You can check the status of your timesheet in the BetterOnline IPOne Web Portal. This will help you confirm that your timesheet has been received by the timesheet submission due date on the 2021 Payment Schedule. Look for the timesheet status Approved to be sure your timesheet has been successfully received. Click here for helpful information about viewing your timesheet status: Electronic Timesheet Status Steps
- Portal (online) timesheets - Remember to SAVE your data before pressing the Submit button
- Paper timesheets
- can be faxed to (844) 459-7416 and must be received before 5pm on the deadline or
- may be mailed to the address below and must be received on the deadline.
- For any questions, call the call center at 844-240-1526. You have the option to leave a voice mail. Calls are returned within 1 business day.
Payment Questions and Information - click here
You Are Able To
- Submit timesheets online using a computer or tablet. Note: Smartphone - will be available in the near future
- Submit timesheets by fax at 1-844-459-7416
- Submit timesheets by mail*
PPL Individual ProviderOne
PO Box 98698
Seattle, WA 98198
- Receive payment by direct deposit, debit card or paper check.
*Mailing a paper timesheet may delay payment. If you cannot submit
timesheets on-line, find a nearby fax machine now!
CALL THE PPL CALL CENTER! A team is available to answer your questions and support you through this transition.
- Call 844-240-1526 or find the direct phone number in other languages.
- Hours Monday - Friday 7 am to 7 pm, Mon - Fri. and Saturday 8 am to 1 pm.
Washington State has contracted with Public Partnerships LLC. (PPL) to provide the following services and support to operate the Individual ProviderOne payment system:
- Local, call center staff who will be able to assist you with your payment questions.
- An Operations Center that will process your timesheets, send paychecks, and mail W2s.