Need help? Customer Service Representatives at the Individual ProviderOne Call Center are available to assist you.
You can call the call center with questions about the Individual ProviderOne payment system, your timesheets, to update your contact information, to add an email address to your account, or to change your payment method. Call 844-240-1526 or use the direct phone number for one of the 12 languages other than English that are available at the call center.
Monday – Friday, 7:00 AM to 7:00 PM Pacific Time.
Saturday, 8:00 AM to 1:00 PM Pacific Time
When the IPOne call center is experiencing high call volume, you have the option to receive a call back when a representative is available to talk with you directly rather than waiting on the line. If you would like a Customer Service representative to return your call, follow the prompts for a call back, press 1, and you will be placed in the queue for a call back. Your call will be returned in the order it was received.
If you need a call back in the language you speak, call the direct phone number for one of the 12 languages other than English supported by the call center. Follow the prompts for a call back, press 1, and you will be placed in the queue for a call back by a representative for that language.
For deaf and hearing impaired: TTY 1-800-360-5899