Information About Individual ProviderOne

Trainings are available in multiple languages. Visit PPL's training website

The new online billing system is LIVE as of March 1, 2016.  The information below may mention a January start date.


These documents are not for training. They give you information about the Individual ProviderOne system and how you can prepare for the change.



Phishing Notice

With the growing threat of phishing attempts via email or phone calls, it is important that everyone understands how to protect your personal information. Here are some general tips on keeping you and your family safe.

Recognize a Phishing Attempt

Emails containing a phishing attempt will often contain detectable flaws and flags that are noticeable when exercising caution (e.g. some spelling mistakes, odd grammar, unnecessary sense of urgency, etc.) along with a link that the email urges the receiver to click. Your best defense is your diligence in not opening any suspicious emails or attachments that you receive.

Recognize a Spoofing Attempt

Phone calls that come from your own phone number (ie., your number appears as the caller ID number) are "spoofing" attempts. The FCC says spoofing is:
Caller ID spoofing is when a caller deliberately falsifies the information transmitted to your caller ID display to disguise their identity. Spoofing is often used as part of an attempt to trick someone into giving away valuable personal information so it can be used in fraudulent activity or sold illegally, but also can be used legitimately, for example, to display the toll-free number for a business.

If you do receive a call like this, here's what to do:

  • Don't answer these calls. If you do answer the call, hang up.
  • If you answer the phone and the caller - or a recording - asks you to hit a button to stop getting the calls, you should just hang up. Scammers often use this trick to identify potential targets.
  • Do not respond to any questions, especially those that can be answered with "Yes" or "No."
  • Never give out personal information such as account numbers, Social Security numbers, mother's maiden names, passwords or other identifying information in response to unexpected calls or if you are at all suspicious.
  • If you get an inquiry from someone who says they represent a company or a government agency, hang up and call the phone number on your account statement, in the phone book, or on the company's or government agency's website to verify the authenticity of the request.  You will usually get a written statement in the mail before you get a phone call from a legitimate source, particularly if the caller is asking for a payment.
  • Use caution if you are being pressured for information immediately.

Please note that PPL will never call you and ask for your ProviderID number or IPOne User ID/Password. For your protection, never share your IPOne User ID and password with anyone else.