Information About Individual ProviderOne

Trainings are available in multiple languages. Visit PPL's training website

The new online billing system is LIVE as of March 1, 2016.  The information below may mention a January start date.


These documents are not for training. They give you information about the Individual ProviderOne system and how you can prepare for the change.



SEIU Conference September 2016

  • DSHS and PPL staff presented an information session about IPOne at the SEIU Leadership Conference in Seattle on September 16-17, 2016. Here are some of the Questions asked by Individual Providers at the session and Answers from both DSHS staff and Individual ProviderOne Call Center (serviced by Public Partnerships LLC, aka "PPL") staff.
  • This is the presentation from the information session.