Questions About Payments

  • When will you receive your payment?
    • Paper checks are mailed on the day payments are issued.  Allow for normal mail delivery times.  
    • Bank accounts and debit cards will receive the deposits the day payments are issued.
  • Haven't received your payment?
    • If you have not received your paper check within 5 days, call the call center at the number below.
    • If you have not received the deposit to your bank account or debit card by 3:00 pm, call the call center at the number below.
  • Issues with your payment amount? 
  • Federal withholding or W-4 questions?
    • The IRS website has the W-4 form and questions about this form.  Click here.
  • Wage verification requests?
    • For services paid through SSPS (services provided before March 1, 2016), call 360-664-6161, select option 1
    • For services paid through IPOne (services provided after March 1, 2016), send a written request via
      • Fax to 1-855-901-6904, or
      • Mail to:
        Public Partnerships, LLC
        WA IPOne
        7776 S Pointe Pkwy W, Suite150
        Phoenix, AZ 850
        44

Payment Information

Payment Types

Direct Deposit – the Fastest, most secure payment method

  • If your SSPS payment was a direct deposit/EFT, your payment information did not transfer to IPOne. You must complete a new enrollment form, or fill out the information online
  • If you have questions about direct deposit, call 844-240-1526 or click here for direct phone numbers in other languages.

Debit Card (ADP ALINE card) – another fast payment method

Paper Checks

  • Paper checks are sent via U.S. Mail on each Payroll date.  Normal mail timeframes apply.
  • For questions about faster methods of payment, call 844-240-1526 or click here for direct phone numbers in other languages.